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Policies and warranties
Diamonds
Virtual and in-person appointments
Jewelry fit and care
Ordering and payment
Shipping and delivery
Policies and warranties
Returns and exchanges
General
Holiday
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Help Center
Policies and warranties
Diamonds
Virtual and in-person appointments
Jewelry fit and care
Ordering and payment
Shipping and delivery
Policies and warranties
Returns and exchanges
General
Holiday
Policies and warranties
Can I resize my ring?
How do I take advantage of my Annual Shine?
Can I request resizing of my engagement ring or wedding band, if I ordered from outside of the United States or Canada?
Can I request a repair if I ordered from outside of the United States or Canada?
What is your VRAI Diamond Value Guarantee Program?
Can I have my VRAI piece engraved, resized or repaired by a local jeweler?
What are these stamps on my design?
What if my engagement ring or wedding band needs to be resized more than 1 full size up or down?
Do you offer custom VRAI designs?
I have resized my ring once before, can I do it again?
Can I request to have the VRAI trademark removed from my design?
Are VRAI warranties transferable?
Can I add a brushed finish to my engagement ring or wedding band?
Does VRAI cover lost jewelry?
What if my finger size isn't offered as an option?
Can I order my engagement ring or wedding band in 14k gold?
Can I customize my VRAI design with a gemstone?
Is my item returnable if it is engraved?
My VRAI piece broke. How do I have it repaired?
Can I request to have my VRAI studs crafted with a screw back post?
Can I request to have my VRAI studs crafted in either 18k or platinum?
What is the warranty of my diamond?
Does my purchase include a warranty?