--- title: Policies and warranties | Help Center description: Policies and warranties --- [Skip to content](https://help.vrai.com/en/knowledge/policies-and-warranties#main-content) - [English](https://help.vrai.com/en/knowledge/policies-and-warranties) - [Deutsch](https://help.vrai.com/de/knowledge/richtlinien-und-garantien) - [Español](https://help.vrai.com/es/knowledge/políticas-y-garantías) - [Français](https://help.vrai.com/fr/knowledge/politiques-et-garanties) English Show submenu for translations [![VRAI\_logo\_200x200px.png\]](https://help.vrai.com/hs-fs/hubfs/VRAI_logo_200x200px.png?height=40&name=VRAI_logo_200x200px.png)](https://www.vrai.com/?) 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[Policies and warranties](https://help.vrai.com/en/knowledge/policies-and-warranties) # Policies and warranties - [Can I resize my ring?](https://help.vrai.com/en/knowledge/can-i-resize-my-ring) - [What is the lifetime warranty for Engagement Rings and Wedding Bands?](https://help.vrai.com/en/knowledge/what-is-the-warranty-of-my-ring) - [Can I request resizing of my engagement ring or wedding band, if I ordered from outside of the United States or Canada?](https://help.vrai.com/en/knowledge/can-i-request-resizing-of-my-engagement-ring-or-wedding-band-if-i-ordered-from-outside-of-the-united-states-or-canada) - [What is the Lifetime Care Package?](https://help.vrai.com/en/knowledge/what-is-the-lifetime-care-package) - [Can I have my VRAI piece engraved, resized or repaired by a local jeweler?](https://help.vrai.com/en/knowledge/can-i-have-my-vrai-piece-engraved-resized-or-repaired-by-a-local-jeweler) - [What additional warranties are available?](https://help.vrai.com/en/knowledge/what-additional-warranties-are-available) - [My VRAI piece broke. How do I have it repaired?](https://help.vrai.com/en/knowledge/my-vrai-piece-broke.-how-do-i-have-it-repaired) - [How do I take advantage of my Annual Shine?](https://help.vrai.com/en/knowledge/how-do-i-take-advantage-of-my-annual-shine) - [Can I request a repair if I ordered from outside of the United States, the European Union, or Canada?](https://help.vrai.com/en/knowledge/can-i-request-a-repair-if-i-ordered-from-outside-of-the-united-states-or-canada) - [What if my engagement ring or wedding band needs to be resized more than 1 full size up or down?](https://help.vrai.com/en/knowledge/what-if-my-ring-engagement-ring-or-wedding-band-needs-to-be-resized-more-than-1-full-size-up-or-down) - [What is your Lifetime Diamond Upgrade Program?](https://help.vrai.com/en/knowledge/what-is-your-vrai-diamond-guarantee-program) - [What is the warranty of my diamond?](https://help.vrai.com/en/knowledge/what-is-the-warranty-of-my-diamond) - [Does my purchase include a warranty?](https://help.vrai.com/en/knowledge/does-my-purchase-include-a-warranty) - [I have resized my ring once before, can I do it again?](https://help.vrai.com/en/knowledge/i-have-resized-my-ring-once-before-can-i-do-it-again) - [Is my item returnable if it is engraved?](https://help.vrai.com/en/knowledge/is-my-item-returnable-if-it-is-engraved) - [Do you offer custom VRAI designs?](https://help.vrai.com/en/knowledge/do-you-offer-custom-vrai-designs-1) - [What are these stamps on my design?](https://help.vrai.com/en/knowledge/what-are-these-stamps-on-my-design) - [Can I request to have the VRAI trademark removed from my design?](https://help.vrai.com/en/knowledge/can-i-request-to-have-the-vrai-trademark-removed-from-my-design) - [Are VRAI warranties transferable?](https://help.vrai.com/en/knowledge/are-vrai-warranties-transferable) - [Can I add a brushed finish to my engagement ring or wedding band?](https://help.vrai.com/en/knowledge/can-i-add-a-brushed-finish-to-my-engagement-ring-or-wedding-band) - [Does VRAI cover lost jewelry?](https://help.vrai.com/en/knowledge/does-vrai-cover-lost-jewelry) - [What if my finger size isn't offered as an option?](https://help.vrai.com/en/knowledge/what-if-my-finger-size-isnt-offered-as-an-option) - [Can I order my engagement ring or wedding band in 14k gold?](https://help.vrai.com/en/knowledge/can-i-order-my-engagement-ring-or-wedding-band-in-14k-gold) - [Can I customize my VRAI design with a gemstone?](https://help.vrai.com/en/knowledge/can-i-customize-my-vrai-design-with-a-gemstone) - [Can I request to have my VRAI studs crafted with a screwback or guardian post?](https://help.vrai.com/en/knowledge/can-i-request-to-have-my-vrai-studs-crafted-with-a-screw-back-post) - [Can I request to have my VRAI studs crafted in either 18k gold or platinum?](https://help.vrai.com/en/knowledge/can-i-request-to-have-my-vrai-studs-crafted-in-either-18k-or-platinum) See less ▼ - [Diamonds](https://help.vrai.com/en/knowledge/diamonds) - [Virtual and in-person appointments](https://help.vrai.com/en/knowledge/virtual-and-in-person-appointments) - [Jewelry fit and care](https://help.vrai.com/en/knowledge/jewelry-fit-and-care) - [Ordering and payment](https://help.vrai.com/en/knowledge/ordering-and-payment) - [Shipping and delivery](https://help.vrai.com/en/knowledge/shipping-and-delivery) - [Policies and warranties](https://help.vrai.com/en/knowledge/policies-and-warranties) - [Returns and exchanges](https://help.vrai.com/en/knowledge/returns-and-exchanges) - [General](https://help.vrai.com/en/knowledge/general) - [Holiday](https://help.vrai.com/en/knowledge/holiday) [![Chill listening crop-3](https://help.vrai.com/hs-fs/hubfs/VRAI_logo_200x200px-1.png?width=80&height=24&name=VRAI_logo_200x200px-1.png "Chill listening crop-3")](https://www.vrai.com/) Copyright © 2026, VRAI