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Policies and warranties
Diamonds
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Policies and warranties
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Help Center
Policies and warranties
Diamonds
Virtual and in-person appointments
Jewelry fit and care
Ordering and payment
Shipping and delivery
Policies and warranties
Returns and exchanges
General
Holiday
Policies and warranties
Can I resize my ring?
Can I request to have the VRAI trademark removed from my design?
My VRAI piece broke. How do I have it repaired?
I have resized my ring once before, can I do it again?
Can I have my VRAI piece engraved, resized or repaired by a local jeweler?
Do you offer custom VRAI designs?
What is your diamond upgrade policy?
What if my engagement ring or wedding band needs to be resized more than 1 full size up or down?
What are these stamps on my design?
Can I request to have my VRAI studs crafted with a screw back post?
Can I request to have my VRAI studs crafted in either 18k or platinum?
Can I request a repair if I ordered from outside of the United States?
Can I request resizing of my engagement ring or wedding band, if I ordered from outside the US or Europe?
Who certifies your diamonds?
What is the warranty of my diamond?
Does my purchase include a warranty?