Ordering and payment

• Can I speak to a VRAI representative on the phone?
• Do you offer gift cards?
• Can I complete my purchase with multiple credit cards?
• My order confirmation email provides an estimated ship by date. Is this date confirmed and accurate?
• My purchase is a gift. Will it include a gift receipt?
• How long does 'made to order' take?
• I'm a first time customer! Do you offer a discount?
• When do you receive new diamonds?
• Does my order come with a diamond certificate?
• Can you gift wrap my order?
• Can I reserve or request a hold on a diamond?
• Do you offer financing or payment plans?
• Are your prices listed in USD?
• Can I change the shipping or billing address of my order?
• Can I change or cancel my order after placing it?
• Can I purchase a loose VRAI created diamond?
• Can I purchase a VRAI engagement ring setting without the diamond?
• Can I pay to expedite the production of my made to order design?
• How fast are orders processed?