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Ordering and payment
Diamonds
Virtual and in-person appointments
Jewelry fit and care
Ordering and payment
Shipping and delivery
Policies and warranties
Returns and exchanges
General
Holiday
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Help Center
Ordering and payment
Diamonds
Virtual and in-person appointments
Jewelry fit and care
Ordering and payment
Shipping and delivery
Policies and warranties
Returns and exchanges
General
Holiday
Ordering and payment
Does my order come with a diamond certificate?
Can you gift wrap my order?
Can I purchase just a VRAI setting?
Can I purchase a single VRAI earring?
How fast are orders processed?
Do you offer financing or payment plans?
Can I purchase a loose VRAI created diamond?
Can I add a gift note to my order?
Can I purchase multiple VRAI designs to compare in person and return the items that don't suit me?
Can I speak to a VRAI representative on the phone?
My order confirmation email provides a 'ships by' date. Is this date confirmed and accurate?
How long does 'made to order' take?
I'm a first time customer! Do you offer a discount?
Do you offer gift cards?
Can I complete my purchase with multiple credit cards?
My purchase is a gift. Will it include a gift receipt?
When do you receive new diamonds?
Can I reserve or request a hold on a diamond?
Are your prices listed in USD?
Can I change the shipping or billing address of my order?
Can I change or cancel my order after placing it?
Can I purchase a VRAI engagement ring setting without the diamond?
Can I pay to expedite the production of my made to order design?