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Jewelry fit and care
Diamonds
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Jewelry fit and care
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Shipping and delivery
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Help Center
Jewelry fit and care
Diamonds
Virtual and in-person appointments
Jewelry fit and care
Ordering and payment
Shipping and delivery
Policies and warranties
Returns and exchanges
General
Holiday
Jewelry fit and care
Do you offer earring backs for purchase?
How do I figure out my ring size?
Why is my white gold ring starting to turn yellow in color?
How do you choose the diamonds for side stones or a pavé band of an engagement ring?
How should I clean and care for my sterling silver jewelry?
Can I engrave my ring?
Is there any nickel in your gold?
When should I remove my jewelry?
How should I clean my gold and platinum jewelry?
Can I purchase a VRAI pendant without the chain?
Can I purchase just a chain?
Will the gold color of all my VRAI designs match exactly?
Can I solder my wedding set together?
Can I add sizing beads to my ring?
How do I fit an Ear Climber to my ear?
How do I untangle my necklace or bracelet?
Do you offer customized necklace and bracelet lengths?
What’s the difference between 14k and 18k gold?