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title: General | Help Center
description: General
---

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1. [Help Center](https://help.vrai.com/en/knowledge)
2. [General](https://help.vrai.com/en/knowledge/general)

# General

- [When is your Client Advisor Team available?](https://help.vrai.com/en/knowledge/when-is-your-customer-experience-team-available)
- [Do you offer appraisals?](https://help.vrai.com/en/knowledge/do-you-offer-appraisals)
- [Can I speak to a VRAI representative on the phone?](https://help.vrai.com/en/knowledge/can-i-speak-to-a-vrai-representative-on-the-phone-1)
- [How do I access my VRAI account?](https://help.vrai.com/en/knowledge/how-do-i-access-my-vrai-account)
- [How do I unsubscribe from VRAI emails?](https://help.vrai.com/en/knowledge/how-do-i-unsubscribe-from-vrai-emails)
- [How do I leave a review for my VRAI purchase?](https://help.vrai.com/en/knowledge/how-do-i-leave-a-review-for-my-vrai-purchase)
- [Does VRAI offer jewelry insurance?](https://help.vrai.com/en/knowledge/does-vrai-offer-jewelry-insurance)
- [How do I insure my jewelry?](https://help.vrai.com/en/knowledge/how-do-i-insure-my-jewelry)

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- [Diamonds](https://help.vrai.com/en/knowledge/diamonds)
- [Virtual and in-person appointments](https://help.vrai.com/en/knowledge/virtual-and-in-person-appointments)
- [Jewelry fit and care](https://help.vrai.com/en/knowledge/jewelry-fit-and-care)
- [Ordering and payment](https://help.vrai.com/en/knowledge/ordering-and-payment)
- [Shipping and delivery](https://help.vrai.com/en/knowledge/shipping-and-delivery)
- [Policies and warranties](https://help.vrai.com/en/knowledge/policies-and-warranties)
- [Returns and exchanges](https://help.vrai.com/en/knowledge/returns-and-exchanges)
- [General](https://help.vrai.com/en/knowledge/general)
- [Holiday](https://help.vrai.com/en/knowledge/holiday)

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