Can I change the shipping or billing address of my order?

We are unable to edit orders once they've been placed. We're able to cancel a ready-to-ship jewelry purchase before the order has been prepared for shipment, and we're able to cancel your made-to-order design within 12 hours of placing the order. After that, it cannot be cancelled. Please reach out to help@vrai.com for assistance.

If you won't be home or available to sign for your package, we suggest creating a FedEx Delivery Manager account. Once you receive tracking information, and the package is in transit, you can log into your account and re-route your package to another address, or a FedEx location. Please keep in mind that making any adjustments to your shipping address may add a few business days to the delivery of your package, and FedEx will charge a fee for the address change.