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Shipping and delivery
Diamonds
Virtual and in-person appointments
Jewelry fit and care
Ordering and payment
Shipping and delivery
Policies and warranties
Returns and exchanges
General
Holiday
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Help Center
Shipping and delivery
Diamonds
Virtual and in-person appointments
Jewelry fit and care
Ordering and payment
Shipping and delivery
Policies and warranties
Returns and exchanges
General
Holiday
Shipping and delivery
Where can I find a status update on my order?
Where do you ship?
Do you require a signature upon delivery?
Is my order insured in transit?
Can I choose a specific ship date for my made to order design?
What should I do if my package seems to be lost?
Can you ship to a P.O. Box?
Will I be charged duties and taxes?
How does my VRAI engagement ring ship?
Can I ship my order to a FedEx Pick-Up Location?
Can I pick up my order at a showroom location?