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Virtual and in-person appointments
Diamonds
Virtual and in-person appointments
Jewelry fit and care
Ordering and payment
Shipping and delivery
Policies and warranties
Returns and exchanges
General
Holiday
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Help Center
Virtual and in-person appointments
Diamonds
Virtual and in-person appointments
Jewelry fit and care
Ordering and payment
Shipping and delivery
Policies and warranties
Returns and exchanges
General
Holiday
Virtual and in-person appointments
Can I see the diamonds that are listed on your site during my appointment?
Can I have my piece serviced at a VRAI showroom?
Do your showrooms have parking?
Does VRAI offer a home try-on program?
How far in advance of purchasing should I book my appointment?
With whom will I meet with during my appointment?
I’m running late to my appointment. Will my Diamond Expert wait for me?
Can I have my VRAI design serviced at a showroom?
Do you have a physical location where I can come and see your diamonds and settings?
Can I bring guests along to my in-person appointment?
How can I connect with a Diamond Expert?
Do your showrooms operate by appointment only?
Can I ask about other styles during my fine jewelry appointment?
What can I expect during my fine jewelry appointment?
Your virtual appointment schedule seems to be fully booked. Is there a cancellation waitlist I can join?
Can I cancel or reschedule my virtual or in-person appointment?
How long are virtual or in-person appointments scheduled for?
What can I expect during my virtual appointment?
I do not have a VRAI engagement ring. How do I pick a wedding band?
I have a VRAI engagement ring. How do I pick a wedding band?
Can I request a specific diamond shape and size to view during my appointment?
Can I request a specific ring style to view during my appointment?
Is there a fee to schedule a virtual or in-person appointment?