Engagement rings and wedding bands can be resized up to one full size up or down (up to 2 sizes up or down in European and UK sizes), excluding infinity and eternity band styles. Please initiate the resizing process by emailing hello@vrai.com with your order number, your confirmed shipping address, and the size you need, so our team can provide you with next steps.
Some of our fine jewelry rings can be resized for a fee, but we cannot resize ready to ship rings. Please contact hello@vrai.com for assistance!
As a reminder, in order to protect your sentimental pieces during the busiest shipping period of the year and to allow our craftspeople the time needed to service your jewelry, we will pause annual shine, resizing, and repair services from November 1, 2024 through January 1, 2025. These services will resume as of January 2, 2025.
If you are shopping outside of the United States or Canada, we kindly ask you to have a local jeweler resize your ring. We will then issue a refund up to $100 USD once you provide a receipt from the transaction. To be eligible for reimbursement, please reach out to hello@vrai.com prior to resizing your ring, to initiate the process. Keep in mind, we are only able to offer this service if the resize is within the above mentioned parameters. Resizing outside of one full size, or up to 2 sizes in European or UK sizes will void your lifetime warranty with us.