---
title: Can I request resizing of my engagement ring or wedding band, if I ordered from outside of the United States or Canada?
description: If you are shopping outside of the United States, the EU, or Canada, we kindly ask you to have a local jeweler resize your ring. We will then issue a refund up to $185 USD once you provide a receipt from the transaction. We'll either issue a refund to your original method of payment or VRAI Store Credit, if your order's original method of payment cannot be refunded. To be eligible for reimbursement, please reach out to help@vrai.com prior to resizing your ring, to initiate the process. Keep in mind, we are only able to offer this service if the resize is within the above-mentioned parameters. Resizing outside of one full size, or up to 2 sizes in European or UK sizes will void your lifetime warranty with us.
---

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# Can I request resizing of my engagement ring or wedding band, if I ordered from outside of the United States or Canada?

If you are shopping outside of the United States, the EU, or Canada, we kindly ask you to have a local jeweler resize your ring. We will then issue a refund up to $185 USD once you provide a receipt from the transaction. **We'll either issue a refund to your original method of payment or VRAI Store Credit, if your order's original method of payment cannot be refunded.** To be eligible for reimbursement, please reach out to help@vrai.com **prior to** resizing your ring, to initiate the process. Keep in mind, we are only able to offer this service if the resize is within the above-mentioned parameters. Resizing outside of one full size, or up to 2 sizes in European or UK sizes will void your lifetime warranty with us. Please contact our team at help@vrai.com to get started.

**Please Note:** In order to protect your sentimental pieces during the busiest shipping period of the year and to allow our craftspeople the time needed to service your jewelry, **we have paused** annual shine, resizing, and repair services for US and EU clients from **November 11, 2026 through January 3, 2027**. These services will resume as of **January 4, 2027**.

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