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  2. Policies and warranties

My VRAI piece broke. How do I have it repaired?

Please reach out to hello@vrai.com for assistance! Include your order number, several photos, a short video and description of how the damage occurred. You can learn more about our warranties here.


As a reminder, in order to protect your sentimental pieces during the busiest shipping period of the year and to allow our craftspeople the time needed to service your jewelry, we will pause annual shine, resizing, and repair services from November 1, 2022 through January 1, 2023. These services will resume as of January 2, 2023.