The Annual Shine is a complimentary service included in Our Lifetime Care Package. To keep your VRAI engagement ring and wedding band shiny and secure, your ring is eligible for a comprehensive cleaning, which includes a deep cleaning, polishing, prong inspection and re-dipping (for white gold only). Please initiate the Annual Shine process by emailing hello@vrai.com with your order number and your confirmed shipping address, so our team can provide you with next steps.
If you are shopping outside of the United States or Canada,, we kindly ask you to work with a local jeweler for a yearly inspection of your ring. We will then issue a refund up to $70 USD once the original purchaser provides a receipt from the transaction. We'll either issue a refund to your original method of payment or a digital gift card, if the original method of payment cannot be refunded. If you would like to move forward, please reach out to hello@vrai.com prior to having your ring checked so we can then further advise on the reimbursement process and requirements for a qualifying receipt. Keep in mind, we are only able to offer this service to the original purchaser.