---
title: When can I expect a refund?
description: When can I expect a refund?
---

[Skip to content](https://help.vrai.com/en/knowledge/when-can-i-expect-a-refund#main-content)

- [English](https://help.vrai.com/en/knowledge/when-can-i-expect-a-refund)
- [Deutsch](https://help.vrai.com/de/knowledge/wann-kann-ich-mit-einer-rückerstattung-rechnen)
- [Español](https://help.vrai.com/es/knowledge/cuándo-puedo-esperar-un-reembolso)
- [Français](https://help.vrai.com/fr/knowledge/quand-puis-je-espérer-un-remboursement)

English

Show submenu for translations

[![VRAI\_logo\_200x200px.png\]](https://help.vrai.com/hs-fs/hubfs/VRAI_logo_200x200px.png?height=40&name=VRAI_logo_200x200px.png)](https://www.vrai.com/?)

Open main navigation

Close main navigation

- - [English](https://help.vrai.com/en/knowledge/when-can-i-expect-a-refund)
    - [Deutsch](https://help.vrai.com/de/knowledge/wann-kann-ich-mit-einer-rückerstattung-rechnen)
    - [Español](https://help.vrai.com/es/knowledge/cuándo-puedo-esperar-un-reembolso)
    - [Français](https://help.vrai.com/fr/knowledge/quand-puis-je-espérer-un-remboursement)

  English
  
  Show submenu for translations
- [Go to vrai.com](https://www.vrai.com/)

[Go to vrai.com](https://www.vrai.com/)

 Welcome to VRAI! How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.vrai.com/en/knowledge?hsLang=en)
2. [Returns and exchanges](https://help.vrai.com/en/knowledge/returns-and-exchanges?hsLang=en)

# When can I expect a refund?

Returns take up to 14 business days to process once delivered safely to our office. Once refunded, it can take up to 10 days to appear on your statement. If it takes longer, please contact your financial institution for assistance.

- [Diamonds](https://help.vrai.com/en/knowledge/diamonds?hsLang=en)
- [Virtual and in-person appointments](https://help.vrai.com/en/knowledge/virtual-and-in-person-appointments?hsLang=en)
- [Jewelry fit and care](https://help.vrai.com/en/knowledge/jewelry-fit-and-care?hsLang=en)
- [Ordering and payment](https://help.vrai.com/en/knowledge/ordering-and-payment?hsLang=en)
- [Shipping and delivery](https://help.vrai.com/en/knowledge/shipping-and-delivery?hsLang=en)
- [Policies and warranties](https://help.vrai.com/en/knowledge/policies-and-warranties?hsLang=en)
- [Returns and exchanges](https://help.vrai.com/en/knowledge/returns-and-exchanges?hsLang=en)
- [General](https://help.vrai.com/en/knowledge/general?hsLang=en)
- [Holiday](https://help.vrai.com/en/knowledge/holiday?hsLang=en)

[![Chill listening crop-3](https://help.vrai.com/hs-fs/hubfs/VRAI_logo_200x200px-1.png?width=80&height=24&name=VRAI_logo_200x200px-1.png "Chill listening crop-3")](https://www.vrai.com/)

Copyright © 2026, VRAI