You can learn more about our VRAI Diamond Value Guarantee Program here.
At VRAI, we understand the emotional significance of an engagement ring, and that's why we're committed to providing a lifetime value guarantee for your VRAI diamond. Think of it as your very own "rainy day" fund, ensuring your diamond investment remains a valuable asset for years to come.
With our Value Guarantee Program, any certified solitaire diamond (0.30ct and above) set in a VRAI engagement ring, or purchased loose, is eligible for an upgrade at any time. You can return your original VRAI diamond and receive a credit equivalent to the purchase price, which can be applied towards any diamond jewelry on VRAI.com that is at least fifty percent greater in value. This includes jewelry featuring a 1/4ct+ diamond, engagement rings, or loose diamonds.
Please note that this value guarantee is exclusive to the original purchaser and does not include the cost of your setting, duties/taxes paid on the diamond, or shipping costs. All applicable duties and taxes will be charged on the full retail price of your new jewelry, prior to applying the credit. The entire credit must be used towards your order, and all diamond jewelry purchases made with this credit are final sale.
To qualify for the Value Guarantee Program, your diamond must be in its original condition, accompanied by the original purchase receipt and diamond certificate. Any damage to the original diamond may disqualify it from this program.
Upon verification and inspection of your diamond, we will return the original setting to you. Please be aware that your setting is non-refundable. If you choose to purchase another VRAI engagement ring, a new setting must be purchased as each setting is custom-made based on the diamond's specific measurements.
Invest in a VRAI diamond engagement ring today and enjoy the peace of mind that comes with our lifetime value guarantee. Your love story may evolve, and so can your diamond.
The customer is responsible for return shipping. Please reach out to hello@vrai.com for return shipping instructions, and to initiate the upgrade process.