If your package is marked as delivered and you're unable to locate it, the tracking information has not updated in several days, or your package arrives damaged, please contact our Customer Experience Team for assistance ([email protected]). Please...
Please reach out to [email protected], and we can initiate the return process for you if your return falls within policy! If your engagement ring is no longer eligible for a return, you can purchase a new setting for your diamond in the correct size....
We provide a ships by date on each product page, and are unable to expedite the production process, as every design is crafted to last a lifetime. As soon as your order is ready, you'll receive a shipment confirmation email with tracking. We...
You can learn more about our warranties here.
COMPLIMENTARY RESIZING We offer one complimentary resize up to one full US size by the quarter, half, or full size (which is equivalent to two full European/UK sizes). If your engagement ring resize request is outside of one full size, you may...
You can certainly choose to have your piece resized, repaired or engraved by a local jeweler, but this will unfortunately void your lifetime warranty with us, since we can't stand by another jeweler's craftsmanship.
LIFETIME WARRANTY: DIAMONDS We are proud to offer a lifetime warranty for all VRAI created diamonds. We stand behind our diamonds and their grades through the following full legal warranty. ELIGIBLE ITEMS VRAI created diamonds with their original...
Our diamonds are graded by GIA Certified Gemologists with a unique data and technical advantage specific to lab grown diamonds. Unlike other diamond reports, our foundry guarantees the grade of your diamond with a full producer warranty. The...
You can learn more about our warranties here.
If you are shopping outside of the United States or Canada, we kindly ask you to have a local jeweler resize your ring. We will then issue a refund up to $185 USD you once you provide a receipt from the transaction. To be eligible for...
Repairs are examined on a case-by-case basis. We're typically unable to accept an internationally purchased item for repair (outside of The United States and Canada), but may request you work with a local jeweler and we can provide a reimbursement...
If you wish to inquire about creating a custom VRAI design, please book an appointment to speak with a Diamond Expert. Our diamond and design experts will guide you in refining a trademark VRAI piece of your own. You can also learn more about the...
All of our designs will be stamped with a quality mark (14k/585, 18k/750, PLAT/950, Sterling/925) and our company trademark to identify the manufacturer, as these markings are required by the FTC. Unfortunately, we're unable to remove the "VRAI"...
Our Customer Experience Team is available through email and live chat 7 days a week, and strives to respond to every customer inquiry within 1 business day! We're available via phone Monday through Friday, for US and Canadian customers only. When...
We're able to offer only a few of our designs with a screw back post. There is a fee for this service, and will make the purchase a final sale. Please reach out to [email protected] for more information!
One gift is included per client regardless of the number of qualifying purchases during the offer period. Limited quantities available and offer is while supplies last. Client cannot specify gift details. Complimentary gifts cannot be exchanged or...
We exclusively feature VRAI created diamonds within our designs and are unable to work with gemstones or privately-sourced diamonds at this time.
All of our engagement rings and wedding bands can be specially ordered in 14k yellow or white gold. Please contact [email protected] for assistance!
Our jewelers have the ability to craft specific made to order rings in additional ring sizes so please reach out to [email protected] for assistance. Unfortunately, our ready to ship designs cannot be customized in any way, including ring size.
We do not cover lost jewelry, but highly encourage insuring your jewelry, which you can learn more about on our site here.
The Annual Shine is a complimentary service included in our Lifetime Care Package. To keep your VRAI engagement ring and wedding band shiny and secure, your ring is eligible for a comprehensive cleaning, which includes a deep cleaning, polishing,...
Yes! We can assist with adding a brushed finish to most of our engagement ring and wedding band designs. There is a $60 USD fee and the customization would make your ring Final Sale. Please reach out to our team at [email protected] for assistance.
All warranties are only applicable to the original purchaser and cannot be transferred. Purchases must be made through www.VRAI.com to qualify.
LIFETIME WARRANTY: ENGAGEMENT RINGSAND WEDDING BANDS VRAI believes your ring should last as long as your love — which is why we guarantee your engagement ring and wedding band to be free of manufacturing defects. If you believe your ring has a...
All engagement rings and wedding bands purchased on VRAI.com come with Our Lifetime Care Package. Included in the package is our Lifetime Warranty, one complimentary resizing within one finger size up or down (excluding infinity or eternity...
We offer a lifetime warranty and 100% value guarantee, but accidental damage isn't covered. We've partnered with Extend to protect your most meaningful designs through every moment. VRAI's lifetime warranty does not cover accidental damage. Extend...