All articles

Holiday

How do I insure my jewelry?

We work with Jewelers Mutual Insurance Group to offer repair and replacement jewelry insurance on VRAI purchases. If your jewelry gets lost, stolen, damaged or just mysteriously disappears, they've got you covered. To insure your VRAI purchase,...

What is your VRAI Diamond Value Guarantee Program?

You can learn more about our VRAI Diamond Value Guarantee Program here. If you'd like to move forward with upgrading your VRAI created diamond, please fill out the form and our team will reach out to you within 24 hours!

When will annual shine, resizing and repair services resume?

In order to protect your sentimental pieces during the busiest shipping period of the year and to allow our craftspeople the time needed to service your jewelry, we will pause annual shine, resizing, and repair services from November 1, 2023...

Are there special engagement ring, wedding band, or jewelry sales?

While we do not discount our timeless designs, we do offer special promotions for seasonal occasions. Around holidays such as Valentine’s Day, Mother’s Day, and more, we’re proud to offer unique gifts, including additional jewelry, for purchases...

What are VRAI's Black Friday, Cyber Monday, or holiday promotions?

While each holiday season is unique, we are proud to offer special gifts with purchase and promotions on Black Friday and Cyber Monday. Sign up for our newsletter or follow us on social media to learn more about our holiday promotions each year....

Does VRAI offer year-round promotions?

Yes, VRAI offers several year-round promotions. When you attend a virtual or in-store appointment with a diamond expert, you will receive credit towards your engagement ring and wedding bands. Book a complimentary appointment to learn more.

Does VRAI offer coupons and discount codes on jewelry?

Because we believe in the quality of our products, VRAI does not offer coupons on fine jewelry designs. Discount codes are occasionally sent to loyal customers.

Is VRAI offering an extended holiday return policy?

Holiday Return Policy: Eligible ready-to-ship jewelry, made-to-order jewelry, and engagement and wedding-design orders placed from October 25, 2023 through December 15, 2023 can be returned for a refund through January 15, 2024. Our 21-day return...

How is VRAI celebrating Giving Tuesday?

This Giving Tuesday, VRAI is taking action to create a world that is safer and more just for women and girls. We believe that women’s rights are human rights. That’s why we stand in solidarity with individuals across the globe who are striving for...

When do I need to place my order to receive it in time for Mother's Day?

For a timely delivery by Mother's Day, please place your order by the following dates (by 12pm PST): Mother's Day Delivery, shipping with the United States: Custom designs, 2 Day Air: April 20th Custom designs, Overnight Air: April 21st Made-to-...