Is VRAI offering an extended holiday return policy?Updated 7 days ago
Holiday Return Policy: Eligible ready-to-ship jewelry, made-to-order jewelry, and engagement and wedding-design orders placed from October 25, 2023 through December 15, 2023 can be returned for a refund through January 15, 2024. Our 21-day return policy for fine jewelry purchases will resume as of December 16, 2023.
Please refer to our return & recycling fee policies below. The extended return window does apply to engagement ring, wedding band and made-to-order fine jewelry purchases, but your refund will incur a recycling fee should you not request a gift card refund.
Loose diamond purchases are eligible for a return within 21 days of delivery.
Just like our diamonds, we want you to shine bright and feel that every design is a perfect match for you. However, if you feel otherwise, you can return eligible fine jewelry, engagement rings, or wedding bands for a refund to the purchaser’s original method of payment within 21 days of delivery. If you prefer a refund to a gift card, you can enjoy an extended 45-day return policy. To be eligible for a refund, the items must be returned to us in their original condition and packaging, accompanied by all original documentation. Just a heads up: we can't take back a few things. This includes fine jewelry you've personalized like nameplates; any rings we've modified or resized for you; misused jewelry or jewelry altered by a third-party jeweler; any “Cut for You™” VRAI created diamond orders (unless the diamond is a Round Brilliant, Oval, Emerald, Pear, Radiant, Cushion, Marquise, Trillion, Asscher, Princess or Elongated Cushion less than 5ct); and jewelry that's been custom designed just for you.
A VRAI created loose diamond purchased through VRAI.com can be returned within 21 days of delivery for a full refund to the purchaser's original method of payment or gift card, unless it is a Cut For You™ VRAI created diamond. A Cut For You™ VRAI created diamond can only be returned within 21 days of delivery if it is a Round Brilliant, Oval, Emerald, Pear, Radiant, Cushion, Marquise, Trillion, Asscher, Princess or Elongated Cushion less than 5ct. Each diamond must arrive in its original condition, with its original purchase receipt and Diamond Certificate, and must not have been previously set. Each customer is permitted one loose diamond return, and the second loose diamond purchased through VRAI.com is considered final sale.
All returns require a Return Merchandise Authorization and reason for return. Refunds are processed within 15 business days of items being received.
VRAI offers free return shipping on all orders from the US, Canada, European Union, and United Kingdom.
You can view our full return policies here.