VRAI

If you are shopping outside of the United States or Canada, we kindly ask you to reach out to our team at&#xA0;<a href="mailto:help@vrai.com">help@vrai.com</a> to assist you with your complimentary resizing. In some cases, we may ask you to work with a local jeweler for the resizing service. If your order qualifies, we will issue a refund of up to $185 USD once you provide a receipt from the service transaction. We&apos;ll either issue a refund to your original method of payment or a VRAI digital gift card, if the original method of payment cannot be refunded. If you would like to move forward, please reach out to help@vrai.com prior&#xA0;to having your ring resized so we can then further advise on the reimbursement process and requirements for a qualifying receipt. Keep in mind, resizing outside of one full size, or up to 2 sizes in European or UK sizes will void your lifetime warranty with us.&#xA0;

If you are shopping outside of the United States or Canada, we kindly ask you to have a local jeweler resize your ring. We will then issue a refund up to $185 USD you once you provide a receipt from the transaction. To be eligible for reimbursement, please reach out to help@vrai.com prior to&nbsp;resizing your ring, to initiate the process. Keep in mind, we are only able to offer this service if the resize is within the above mentioned parameters. Resizing outside of one full size, or up to 2 sizes in European or UK sizes will void your lifetime warranty with us.&nbsp;

Can I request resizing of my engagement ring or wedding band, if I ordered from outside of the United States or Canada?

Policies and warranties

What is a sustainably created diamond?

Is there a fee to schedule a virtual or in-person appointment?

How do you price your diamonds?

Can I see a photograph of the diamond before I purchase it?

How are sustainably created diamonds made?

What is the difference between a sustainably created diamond and a mined diamond?

Can I request that my diamond be graded by a third party?

Can I request a diamond with characteristics that you don't currently have in stock?

For elongated diamond shapes (Oval, Marquise, Pear, and Emerald), what does length to width ratio mean?

How do I choose the right carat weight?

What are the 4 C's?

How do I choose the right diamond color?

How do I figure out my ring size?

How are diamonds featured in VRAI designs produced and is the process sustainable?

Does you offer VRAI created colored diamonds?

Do you offer ASET images of your VRAI created diamonds?

Are VRAI created diamonds the same as synthetic moissanite?

Diamonds

Is a sustainably created diamond a real diamond?

Where are your diamonds created?

Can I see the diamonds that are listed on your site during my appointment?

Do you have a physical location where I can come and see your diamonds and settings?

Can I request a specific ring style to view during my appointment?

Can I request a specific diamond shape and size to view during my appointment?

I have a VRAI engagement ring. How do I pick a wedding band?

With whom will I meet with during my appointment?

Can I cancel or reschedule my virtual or in-person appointment?

What can I expect during my fine jewelry appointment?

Do your showrooms operate by appointment only?

Can I bring guests along to my in-person appointment?

Are your sustainably created diamonds inscribed?

What can I expect during my virtual appointment?

How far in advance of purchasing should I book my appointment?

Can I complete my purchase with multiple credit cards?

I do not have a VRAI engagement ring. How do I pick a wedding band?

How long are virtual or in-person appointments scheduled for?

Your virtual appointment schedule seems to be fully booked. Is there a cancellation waitlist I can join?

Can I ask about other styles during my fine jewelry appointment?

Does VRAI offer jewelry insurance?

I’m running late to my appointment. Will my Diamond Expert wait for me?

Does VRAI offer a home try-on program?

Virtual and in-person appointments

Do your showrooms have parking?

Do you offer custom VRAI designs?

How can I connect with a Diamond Expert?

Do you require a signature upon delivery?

How do you choose the diamonds for side stones or a pavé band of an engagement ring?

Is there any nickel in your gold?

What’s the difference between 14k and 18k gold?

How should I clean and care for my sterling silver jewelry?

Can I add sizing beads to my ring?

Do you offer customized necklace and bracelet lengths?

Do you offer earring backs for purchase?

How do I untangle my necklace or bracelet?

Can I purchase just a chain?

Why is my white gold ring starting to turn yellow in color?

How do I fit an Ear Climber to my ear?

Will the gold color of all my VRAI designs match exactly?

Can I purchase a VRAI pendant without the chain?

Can I solder my wedding set together?

Jewelry fit and care

How should I clean my gold and platinum jewelry?

Can I change or cancel my order after placing it?

Can I change the shipping or billing address of my order?

Can you gift wrap my order?

Can I engrave my ring?

Can I purchase a loose VRAI created diamond?

Can I reserve or request a hold on a diamond?

When do you receive new diamonds?

When should I remove my jewelry?

How fast are orders processed?

Can I pay to expedite the production of my made to order design?

Are your prices listed in USD?

Do you offer financing or payment plans?

Does my order come with a diamond certificate?

Do you offer gift cards?

Can I speak to a VRAI representative on the phone?

How long does 'made to order' take?

Can I purchase multiple VRAI designs to compare in person and return the items that don't suit me?

Can I add a gift note to my order?

Can I pick up my order at a showroom location?

Can I ship my order to a FedEx Pick-Up Location?

Can I purchase a single VRAI earring?

Can I purchase just a VRAI setting or have my own diamond set with VRAI?

Ordering and payment

My order confirmation email provides a 'ships by' date. Is this date confirmed and accurate?

My purchase is a gift. Will it include a gift receipt?

How does my VRAI engagement ring ship?

Where do you ship?

Is my order insured in transit?

Where can I find a status update on my order?

Will I be charged duties and taxes?

I have resized my ring once before, can I do it again?

I love my diamond, but would like a different setting. Can I exchange just the setting?

Shipping and delivery

What should I do if my package seems to be lost or arrives damaged?

What if my engagement ring or wedding band needs to be resized more than 1 full size up or down?

Can I choose a specific ship date for my made to order design?

Does my purchase include a warranty?

Can I resize my ring?

Can I have my VRAI piece engraved, resized or repaired by a local jeweler?

What is the warranty of my diamond?

Who certifies your diamonds?

My VRAI piece broke. How do I have it repaired?

Can I request to have the VRAI trademark removed from my design?

When is your Client Advisor Team available?

Can I request to have my VRAI studs crafted with a screw back post?

What are the terms and conditions in regards to a gift with purchase?

Can I customize my VRAI design with a gemstone?

Can I order my engagement ring or wedding band in 14k gold?

What if my finger size isn't offered as an option?

Does VRAI cover lost jewelry?

How do I take advantage of my Annual Shine?

Can I add a brushed finish to my engagement ring or wedding band?

Are VRAI warranties transferable?

What is the lifetime warranty for Engagement Rings and Wedding Bands?

What is the Lifetime Care Package?

What additional warranties are available?

Can I request to have my VRAI studs crafted in either 18k or platinum?

Can I return my order if I am outside of the United States, Canada, United Kingdom, or European Union?

Can I request resizing of my engagement ring or wedding band, if I ordered from outside of the United States or Canada?Updated 2 days ago