Yes! Lab-grown diamonds have ushered in a new era of sustainability, offering environmentally friendly choices in an industry historically dominated by mined diamonds. Lab-grown diamonds share the same physical, atomical and chemical properties of...
Our sustainably created diamonds are produced with a zero carbon footprint: Certified Carbon Neutral(R). Combining proprietary technology of superior efficiency with the zero-emission power of the Columbia River, we sustainably grow the purest...
Our diamonds are safely secured off site, and will not be available to view during a virtual appointment. We have a selection of VRAI created diamonds on hand in our Los Angeles, San Francisco, Chicago, New York City, London, Toronto and Madrid...
Yes! We have showrooms and showroom pop-ups in Los Angeles, San Francisco, Chicago, New York City, London and Madrid. You can book your in-person appointment here. We're also offering pop-ups around the world! If you're unable to visit our...
You can! When scheduling your appointment, you will have the opportunity to specify the ring style(s) you are interested in viewing. Please note the majority of our samples to view in appointments are yellow gold, with plain bands.
You can! When scheduling your appointment, you will have the opportunity to specify the diamond shape(s) and size(s) you are considering. Please note that our ring samples feature diamonds equivalent to approximately 1.5 to 2.0 carats in size.
We offer virtual and in-person wedding band appointments as well! You can book an appointment here.
Appointments are lead by VRAI's team of Diamond Experts who can help you navigate the customization of your perfect ring or fine jewelry piece!
Our scheduling system makes rescheduling very easy. Your appointment confirmation email will have a link to Change/Cancel Appointment.
You will meet one-on-one with one of VRAI's diamond experts to pick the perfect VRAI created diamond(s) for your piece via video call or in-person. You will be able to explore our Solitaire classics collection, as well as learn about the 4Cs and...
We do advise booking an appointment to visit our showrooms, especially on weekends, in order to ensure a Diamond Expert is available to meet with you at the specified time. When possible, walk-ins are taken on a first-come, first-served basis.
Absolutely! Our space is cozy and can accommodate up to two guests per appointment, so feel free to bring your partner or a friend or family member along.
Yes, each VRAI created diamond is inscribed with its unique identification number. It is very small, and can only be seen with a jeweler's loupe.
In your appointment, you will meet one-on-one with one of VRAI's diamond experts via video call. You will be able to explore our ring styles, customization options, and diamond offerings as well as learn about the 4C's and VRAI created diamonds....
It is completely up to you. Some of our customers have appointments the same day they make a purchase. Others choose to give themselves some time to consider the options or find the perfect sustainably created diamond. Please note, a ships by date...
Our site does not support payments with multiple credit cards. If you would like to split the payment, we suggest purchasing a VRAI Gift Card to use alongside another credit or debit card of your choice. Please keep in mind, VRAI Gift Cards are...
VRAI wedding bands look great with any engagement ring. Our diamond experts can help you navigate the options and envision what our wedding bands will look like with your engagement ring.
Engagement ring appointments are scheduled to last up to 50 minutes, and wedding band and fine jewelry appointments are scheduled to last up to 30 minutes. However much time you need is up to you!
While cancellations are rare, we can certainly add your information to a waitlist! Please reach out to [email protected] and provide your appointment preference (engagement ring or wedding band), any preference in day/time, as well as your time zone.
Our diamond experts are specially trained to help you choose the perfect VRAI created diamond to complete your piece. Of course, we are more than happy to answer questions you have about anything in our fine jewelry collection as well!
While VRAI does not offer jewelry insurance, we highly recommend insuring your fine jewelry purchases. If your jewelry gets lost, stolen, damaged or mysteriously disappears, your insurance policy has you covered. We're happy to provide appraisals...
While you can certainly schedule a service appointment (service drop-off) at one of our US showrooms, we do not offer services on site. Your design will ship from a showroom to one of our jewelers for servicing. Once ready, it will ship back to...
Our Customer Experience or Diamond Expert Teams would be happy to assist! Prior to placing your order, please connect with a Diamond Expert or a Customer Experience Specialist so we can generate an invoice for your purchase.
Our Diamond Experts can wait up to 15 minutes. After this amount of time has passed, we kindly ask that your appointment be rescheduled.
Our showrooms do not have a bench jeweler on the premises and your piece will be shipped directly to our jewelers for any services. If you wish to have your piece serviced, please book a service drop-off appointment at one of our showrooms. Please...
While we don’t offer a home try-on program for any of our pieces, but we highly recommend booking a virtual or in-person appointment with one of our Diamond Experts. They can share our designs and assist you with selecting the perfect style!...