We're able to offer only a few of our designs in 18k or platinum. There is a fee for this service, and will make the purchase a final sale. Please reach out to [email protected] for more information!
You can learn more about our return policies here.
Per FTC guidelines and requirements, your design will have a quality mark that represents the metal fineness. Our designs are either crafted in 14k, 18k, platinum, or sterling silver and will be stamped with either 14k, 585, 18k, 750, PLAT, 950,...
We're unable to ship to a P.O. Box. Please checkout with a physical address, so the production or shipment of your order is not delayed!
RETURN POLICY Eligible items below $15,000 can be returned within 30 days for full credit to store or refund minus recycling fee to the original payment method. Eligible items above $15,000 can be returned within 30 days for full credit to store....
Please refer to our return policies here. Engraved engagement rings and wedding bands are eligible for return, but the engraving fee is non-refundable. Please note, personalized fine jewelry pieces such as engraved Solitaire Bar Necklaces and...
Cut for You Diamonds and any jewelry created with them are considered Final Sale, unless the Cut for You Diamond is a Round Brilliant, Oval, Emerald, Pear, Radiant, Cushion, Marquise, Trillion, Asscher, Princess or Elongated Cushion less than 5ct....
While we are unable to accept returns outside of the 30-day return window, you can review our VRAI Diamond Value Guarantee Program here to see if you are eligible.
Yes! Please follow the return instructions below: United States Fill out this form to request a return for all fine jewelry purchases, loose diamonds, and engagement and wedding rings. All returns require a Return Merchandise Authorization and...
Absolutely! We simply ask that there is no visible wear or damage to your design prior to requesting a return.