For a light cleaning, we recommend using a mild dish soap and warm water, or a branded jewelry wipe. For a deeper clean, we recommend using a Magnasonic cleaner, which is ideal for removing tiny particles that get trapped in hard to reach areas!...
We are unable to edit orders once they've been placed. We're able to cancel a ready-to-ship jewelry purchase before the order has been prepared for shipment, and are able to cancel your made-to-order design within 12 hours of placing the order....
We're unable to edit orders once they've been placed. We're able to cancel an in stock jewelry purchase before the package has tracking assigned, and are able to cancel your made to order design within 12 hours of placing the order. After that, it...
All of our designs will arrive to you in gift-ready sustainable outer packaging that is biodegradable and recyclable. Pricing is never included! In an effort to be more sustainable, we do not offer gift wrapping. However, the packages are...
You have the option to add an engraving to an engagement ring or wedding band for an additional fee ($60 / CA$77 / A$79 / €74 / £62). We're able to engrave up to 16 characters, spaces included. The engraving will be located on the inside of the...
Yes! You can purchase a VRAI created loose diamond directly from our site here. Please refer to our loose diamond return policy here, which differs from jewelry. Loose diamond purchases ship within 1-4 business days, and you'll receive a shipment...
To keep the shopping experience fair for all of our customers, we're unable to hold diamonds for any reason. However, we receive new diamonds often, but not in every diamond shape or carat weight, as our inventory relies on what our foundry is...
We receive new diamonds often, but not in every diamond shape or carat weight, as our inventory relies on what our foundry is able to create and polish. You can set up a custom alert here, to be notified when we receive diamonds within your...
Fine jewelry should be the last thing you put on before you leave the house and the first thing you take off when you get home! It is "fine" and delicate, and should be treated as such. For rings, gently remove from the sides, and never from the...
We expect to dispatch ready-to-ship jewelry within two business days. Loose diamond purchases ship within 1-4 business days. The shipping and processing times depend on the items you're ordering. The status of each product is indicated on each...
Since each piece is crafted to last a lifetime, we're unable to expedite the production process. You can certainly add Overnight Air delivery to your order for an additional $50 (non-refundable and for US orders only), which will speed up the...
Depending on where you are shopping from, our prices are listed in USD, CAD, AUD, EUR or GBP. EUR and GBP prices always include VAT. If you are shopping from outside the US, EU or UK, duty and tax will be calculated and collected during the...
TERMS Interest-free installments for 3 months Eligible for orders under $70,000 Available in the United States and Canada only process Add products to your cart and select "Monthly credit card payments. No interest/fees." when you check out. Enter...
Your VRAI engagement ring or loose diamond will arrive to you with a VRAI diamond certificate, along with any piece of jewelry with a 1ct or larger diamond.
Yes, you can purchase a VRAI digital gift card here. VRAI digital gift cards are only available for US orders at this time.
Sign up for email or text to claim your $100 towards a purchase over $750 & indulge in VRAI! You can learn more about our offers here. As the only vertically integrated jewelry company, you can rest assured you're getting the best price with us...
Our Customer Experience Team is available through email, live chat and phone and strives to respond to every customer inquiry within 1 business day! If you'd prefer to speak with a Customer Experience Specialist via phone, please email...
We provide a ships by date directly on the product page, checkout, and within your order confirmation email for your convenience!
We do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very...
Prior to checkout, you can add a personalized gift note by clicking “Add gift note” at the bottom of your bag, above the “Checkout” button. There is a 150 character limit and no symbols are permitted. We apologize, but we are unable to edit gift...
We don't offer showroom pick-ups at this time! However, you can certainly choose to ship your VRAI order to a FedEx pick-up location. You can select the most convenient location directly on their site by searching your postal code. Be sure to...
You can certainly ship your order to a FedEx pick-up location! You can choose the most convenient location directly on their site by searching your postal code. Be sure to toggle the "Hold/Pick Up" option on the list to filter for qualifying...
Many of our styles are able to be specially ordered as a single stud, even if they are only offered as a pair on our site. Please reach out to our team at [email protected] for assistance.
No, we do not offer discounts. We prioritize delivering value by eliminating the middleman and traditional retail complexities, ensuring our jewelry maintains consistent, honest pricing.
Our only option for engagement rings is to purchase one of our VRAI created diamonds and setting together. Unfortunately we're unable to sell just the setting by itself, or set personal gemstones.