Los Angeles: Street parking is available nearby and paid hourly parking is available in the surface lot at 8495 Melrose Avenue. San Francisco: Metered street parking is available, along with some neighborhood 2 hour parking. On weekends, the city...
If you wish to inquire about creating a custom VRAI design, please book an appointment to speak with a Diamond Expert. Our diamond and design experts will guide you in refining a trademark VRAI piece of your own. You can also learn more about the...
Our Diamond Experts are available 7 days a week via virtual appointment and in person at our Los Angeles showroom Wednesday - Sunday. We also host pop up events from time to time - let us know if you want us to come to your city!
Yes! To ensure your VRAI purchases are delivered to you safely, we require a signature on all FedEx and USPS Priority Mail shipments. Please refer to FedEx signature requirements and delivery options here.
Our in-house gemologists will choose side stones that closely match the center stone in color and clarity. Pavé diamonds are graded in bulk, but will also be chosen to closely match your center stone.
We only use recycled metals, and our white gold may contain nickel as an alloy. Yellow gold contains silver, which may have a trace of nickel in it. Because of this, we cannot 100% guarantee that our yellow and rose gold don't contain a very small...
You can learn more about the difference between 14k and 18k gold here.
You can learn more about how to care for your sterling silver jewelry here.
While we do not offer this service, we can certainly assist you in resizing your engagement ring or wedding band within one full US size with Our Lifetime Care Package. You can learn more about resizing your ring here. Please keep in mind, having...
While we do offer custom design services, we are unfortunately unable to customize the length of our necklaces or bracelets offered on our site. However, if you would prefer a slightly longer necklace or bracelet, we recommend purchasing a chain...
We unfortunately do not offer earring backs for purchase at this time. If you lost an earring back, please work with a local jeweler to source a replacement.
Tangled chains can happen, but the best way to prevent this is to hang your necklaces and bracelets when not wearing them. If you do have a tangled chain, we suggest rubbing oil (something like olive oil) on the knots until they loosen up! Once...
We don't sell any of our VRAI chains separately at this time!
The yellow you are seeing on your ring is a completely normal condition that is inherent with the daily wear of white gold jewelry. To achieve its white color, pure gold is often mixed with zinc, palladium, or nickel alloys. White gold jewelry is...
Your VRAI Ear Climber may need a bit of adjustment to fit your ear perfectly! 14k gold is a durable, yet malleable metal that can be gently bent to accommodate your ears specifically.Once you've threaded the climbers through your piercing, and...
All of our VRAI designs are crafted with recycled gold. Therefore, some slight variations in color are to be expected from piece to piece. You can learn more about the different metals that are alloyed in our gold here.
All of our VRAI pendants are sold with a chain, and cannot be removed. If you are interested in crafting a custom VRAI pendant, please schedule an in-person or virtual appointment with one of our Diamond Experts here. You can learn more about the...
This isn't a service we offer or recommend! Please keep in mind, having your rings soldered together with a local jeweler will unfortunately void your Lifetime Warranty with us.