General

Having trouble initiating a return on our site?

Please fill out this form and our Customer Experience Team will follow up with you within one business day!

Do you offer appraisals?

We'd be happy to provide a complimentary appraisal for your loose diamond purchase or VRAI made-to-order jewelry, that features a 0.25ct diamond or larger! We're only able to offer this service to the original purchaser. Please reach out to...

Can I speak to a VRAI representative on the phone?

Our Customer Experience Team is available through email, live chat and phone and strives to respond to every customer inquiry within 1 business day! If you'd prefer to speak with a Customer Experience Specialist via phone, you can contact us by...

When can I expect a refund?

Returns take up to 14 business days to process once delivered safely to our office. Once refunded, it can take up to 10 days to appear on your statement. If it takes longer, please contact your financial institution for assistance.

When do I need to place my order to receive it in time for Valentine's Day?

For a timely delivery by Valentine's Day, please place your order by the following dates (by 12pm PST): Valentine's Day Delivery, shipping with the United States: Custom designs, 2 Day Air: January 20th Custom designs, Overnight Air: January 23rd...

How do I leave a review for my VRAI purchase?

The original purchaser will receive an email requesting a product review about two weeks after delivery. If you don’t see the email, we recommend checking your spam and promotions folders!

How do I access my VRAI account?

You can access your VRAI account directly on our site here! Please note, placing an order will not generate an account, as that must be done separately. You can make an account by visiting our Login Page, selecting "Create account", entering your...

How do I unsubscribe from VRAI emails?

Sorry to see you go! You can message our team at [email protected] to opt out of marketing correspondence, or click the “unsubscribe” link at the bottom of our emails. If you wish to unsubscribe from Diamond Inventory Alerts, you can do so here!