RETURN POLICY
Eligible items below $15,000 can be returned within 30 days for full credit to store or refund minus recycling fee to the original payment method. Eligible items above $15,000 can be returned within 30 days for full credit to store.
Eligible item(s) must be in their original condition, including packaging with all original documentation.
RECYCLING FEE:
In alignment with our commitment to sustainability, returned items will undergo a process of unsetting VRAI-created diamonds and recycling the metal. However, this fee is waived when you choose a full credit to store (via VRAI gift card). The gift card has no expiration date and can be used towards any design on our site.
- Engagement ring: A $300 recycling fee will apply.
- Wedding bands: $50 recycling fee will apply.
- Made-to-order jewelry: $50 recycling fee will apply.
Please click here for additional information regarding our return policy.