---
title: What is your return policy?
description: Eligible items below $15,000 can be returned within 30 days for full credit to store or refund minus recycling fee to the original payment method. Eligible items above $15,000 can be returned within 3
---

[Skip to content](https://help.vrai.com/en/knowledge/what-is-your-return-policy#main-content)

- [English](https://help.vrai.com/en/knowledge/what-is-your-return-policy)
- [Deutsch](https://help.vrai.com/de/knowledge/wie-lauten-die-rückgabererichtlinien)
- [Español](https://help.vrai.com/es/knowledge/cuál-es-su-política-de-devoluciones)
- [Français](https://help.vrai.com/fr/knowledge/quelle-est-votre-politique-de-retour)

English

Show submenu for translations

[![VRAI\_logo\_200x200px.png\]](https://help.vrai.com/hs-fs/hubfs/VRAI_logo_200x200px.png?height=40&name=VRAI_logo_200x200px.png)](https://www.vrai.com/?)

Open main navigation

Close main navigation

- - [English](https://help.vrai.com/en/knowledge/what-is-your-return-policy)
    - [Deutsch](https://help.vrai.com/de/knowledge/wie-lauten-die-rückgabererichtlinien)
    - [Español](https://help.vrai.com/es/knowledge/cuál-es-su-política-de-devoluciones)
    - [Français](https://help.vrai.com/fr/knowledge/quelle-est-votre-politique-de-retour)

  English
  
  Show submenu for translations
- [Go to vrai.com](https://www.vrai.com/)

[Go to vrai.com](https://www.vrai.com/)

 Welcome to VRAI! How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.vrai.com/en/knowledge?hsLang=en)
2. [Returns and exchanges](https://help.vrai.com/en/knowledge/returns-and-exchanges?hsLang=en)

# What is your return policy?

 

#### RETURN POLICY

Eligible items below $15,000 can be returned within 30 days for full credit to store or refund minus recycling fee to the original payment method. Eligible items above $15,000 can be returned within 30 days for full credit to store.  

  

Eligible item(s) must be in their original condition, including packaging with all original documentation.

#### RECYCLING FEE:

In alignment with our commitment to sustainability, returned items will undergo a process of unsetting VRAI-created diamonds and recycling the metal.  However, this fee is waived when you choose a full credit to store (via VRAI gift card). The gift card has no expiration date and can be used towards any design on our site.  

  

- Engagement ring: A $300 recycling fee will apply.  
- Wedding bands: $50 recycling fee will apply.  
- Made-to-order jewelry: $50 recycling fee will apply.

 

Please click [here](https://www.vrai.com/returns-exchanges) for additional information regarding our return policy.

- [Diamonds](https://help.vrai.com/en/knowledge/diamonds?hsLang=en)
- [Virtual and in-person appointments](https://help.vrai.com/en/knowledge/virtual-and-in-person-appointments?hsLang=en)
- [Jewelry fit and care](https://help.vrai.com/en/knowledge/jewelry-fit-and-care?hsLang=en)
- [Ordering and payment](https://help.vrai.com/en/knowledge/ordering-and-payment?hsLang=en)
- [Shipping and delivery](https://help.vrai.com/en/knowledge/shipping-and-delivery?hsLang=en)
- [Policies and warranties](https://help.vrai.com/en/knowledge/policies-and-warranties?hsLang=en)
- [Returns and exchanges](https://help.vrai.com/en/knowledge/returns-and-exchanges?hsLang=en)
- [General](https://help.vrai.com/en/knowledge/general?hsLang=en)
- [Holiday](https://help.vrai.com/en/knowledge/holiday?hsLang=en)

[![Chill listening crop-3](https://help.vrai.com/hs-fs/hubfs/VRAI_logo_200x200px-1.png?width=80&height=24&name=VRAI_logo_200x200px-1.png "Chill listening crop-3")](https://www.vrai.com/)

Copyright © 2026, VRAI