Our Customer Experience Team is available through email, live chat and phone and strives to respond to every customer inquiry within 3 business days! If you'd prefer to speak with a Customer Experience Specialist via phone, please email hello@vrai.com and confirm your phone number. Otherwise, you can contact us by telephone +1.855.956.4488 for any questions or concerns you may have. Our phone line is available Monday through Friday and we're only able to accept calls within the United States and Canada at this time.
You also have the option to schedule a virtual or in-person appointment with one of our Diamond Experts, to learn more about our sustainably created diamonds, engagement ring settings, wedding bands and fine jewelry. Please learn more about their availability here!