Yes! Please follow the return instructions below:
United States
- Fill out this form to request a return for all fine jewelry purchases, loose diamonds, and engagement and wedding rings. All returns require a Return Merchandise Authorization and reason for return.
Canada, European Union and United Kingdom
- Fill out this form to request a return for jewelry, loose diamonds, and engagement and wedding rings. All returns require a Return Merchandise Authorization and reason for return.
- VRAI offers free return shipping on all international orders from Canada, European Union, and United Kingdom.
Other international returns
- Fill out this form to request a return from Mexico, Australia, Norway, Switzerland, Japan, Singapore, South Korea and the United Arab Emirates. All returns require a Return Merchandise Authorization and reason for return.
- At this time, VRAI is unable to provide international return shipping from the above mentioned shipping destinations. Please use a trusted courier, as VRAI is not responsible for packages lost or stolen in transit coming back to us for a return. It is always best to insure your returning shipments.
- Duty/tax paid will be refunded, but your shipping fee is non-refundable.